IT Helpdesk Technician Job at Insight Global, Lansing, MI

  • Insight Global
  • Lansing, MI

Job Description

Job Description

Job Description

Required Qualifications

  • Associate's degree in Information Technology, Computer Science, Computer Engineering, or a related technical field
  • 1 to 3 years of experience providing desktop, help desk, or technical support in an enterprise environment

Experience troubleshooting and supporting:

  • Windows operating systems
  • Microsoft Office applications
  • Active Directory administration
  • Remote support tools and remote management platforms
  • VPN and wireless connectivity
  • Apple devices and operating systems (iOS, iPadOS, macOS)
  • Web-based applications
  • TCP/IP networking fundamentals
  • Endpoint security applications and tools
  • Experience using ticketing/help desk systems and knowledge bases
  • Strong troubleshooting, customer service, and communication skills
  • Equivalent combinations of education and experience will be considered

What You'll Do

  • Provide Tier 1 and Tier 2 technical support to end users
  • Troubleshoot hardware, software, network, and connectivity issues
  • Support Microsoft and Apple devices across the organization
  • Manage user accounts and permissions within Active Directory
  • Assist with device deployments, upgrades, and system maintenance
  • Document issues, resolutions, and procedures within the ticketing system
  • Deliver excellent customer service while resolving technical issues in a timely manner

Job Tags

Work at office

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